SHIPPING & RETURN POLICIES

How to Order:

Phone: 1-808-398-0172
Fax: 1-206-339-8533
Online: http://www.woodpenpro.com/

Shipping Limits:

We ship anywhere in the continental United States, Alaska, Hawaii, and Canada. USPS rates are available to be factored in for Europe and Asia. Additional charges may apply where actual shipping cost exceeds those charged in the shopping cart. Typically this may apply on large bulky items such as pen boxes... the additional charges may be charged on your card or taken from any applicable quantity discounts.

Customer Guarantee:

We offer a 30 day money back guarantee on all Wood Pen Pro products due to manufacturing defects.

Return Policy:

You may return an item for refund or replacement within 30 days of the shipment date due to material defect or damage during shipment. Handling charges are non-refundable. Returns for other than manufacturer or material defect will be charged a 10% of value or $25 restocking fee, whichever is greater. Returns of 40" acrylic rod are not generally accepted, except under special circumstances. Under no circumstances will modified rods or pen blanks cut from rod be accepted.

If there's a problem with a pen kit, the whole pen kit needs to be returned. This includes any problems with ink refills.

All returns must be accompanied by the packing slip. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. Your packing slip will indicate where you need to send your return.

In general, though, you may return merchandise to:

WoodPenPro
44-719 Hoonani Place
Kaneohe, HI 96744

If you have any questions regarding your order, please feel free to contact us at:

sales@woodpenpro.com
1-808-398-0172

Payment Options:

Ordering by Mail:

We gladly accept checks and money orders for mail order transactions. Make checks or money orders payable to:

Jimmy D Finley

Send to:

WoodPenPro
44-719 Hoonani Place
Kaneohe, HI 96744

Please allow an additional two weeks for personal checks to clear.

Online Orders:

For online orders we accept Visa, MasterCard, Discover, and American Express. Sorry, we cannot accept C.O.D. orders.

We also accept Paypal at finleygallery@hotmail.com.



sales@woodpenpro.com
Wood Pen Pro • 44-719 Hoonani Place •
Kaneohe • Hawaii • 96744 • US
Phone: 808-398-0172

American Express Accepted MasterCard Accepted VISA Accepted Discover Accepted eChecks Accepted via PayPal or Authorize.net PayPal Payments Accepted

Shop securely knowing that all payment details are collected and transmitted using a SSL secured server.


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