Our Promise to You

At Wood Pen Pro, we take great pride in offering our customers the finest quality products at the lowest prices backed by our unrivaled customer service. If for any reason you're not completely satisfied with any product when it arrives, you can return it for a prompt refund or replacement.

Quality

We do our very best to offer the finest quality products available. We carefully evaluate every product for quality, performance and value before we make it available to you, our valued customer.

Price

110% Price Match Guarantee* We do our very best to offer the lowest prices possible. In the event you find the same product available elsewhere at a lower price, we guarantee to match the price plus we will credit you for 10% of the difference in price. See terms below.

Service

Making sure you're 100% satisfied in every way is the goal of our customer service and technical support representatives. With our 98% same day shipping on orders placed by 3:00 p.m. HST and knowledgeable staff eager to help you in any way possible, we guarantee you'll love our service. If you're not happy for any reason, we will do whatever is necessary to make it right.

*Terms of Price Match Guarantee:

• The product being sold must be in new, factory condition from an authorized dealer.

• The item is not a closeout, clearance, below-cost loss leader or bulk quantity item.

• The product is immediately available for purchase and is listed at its correct price (i.e., The list price is not a typographical error).

• This offer may not be used in combination with any other promotional offer. WoodPenPro reserves the right to refuse any order or price match if the preceding terms are not met or cannot be verified.